Frank Reactions

Customer Service

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Created on: 28 Oct 2015
Language: English


Add this to another station	If Robots Provide Empathy, Do We Still Need Humans? - Frank Reactions – Customer Experience & Customer Service in the Digital Era (10.12MB; download) -- This is Part 2 of my conversation with Bent Dalager, Managing Director for Financial Services Nordic at Accenture in Copenhagen, about the role of robots in customer experience. Click here for Part 1. It seems that this robotic seal can do as Continue Reading The post If Robots Provide Empathy, Do We Still Need Humans? appeared first on Frank Reactions. Source: Frank Reactions - Customer Experience & Customer Service in the Digital Era episodes Selected by: Tema Frank [ stations ], Sat, 31 Oct 2015 14:56:37 UTC

If Robots Provide Empathy, Do We Still Need Humans? - Frank Reactions – Customer Experience & Customer Service in the Digital Era (10.12MB; download) -- This is Part 2 of my conversation with Bent Dalager, Managing Director for Financial Services Nordic at Accenture in Copenhagen, about the role of robots in customer experience. Click here for Part 1. It seems that this robotic seal can do as Continue Reading The post If Robots Provide Empathy, Do We Still Need Humans? appeared first on Frank Reactions.

Source: Frank Reactions - Customer Experience & Customer Service in the Digital Era

episodes

Selected by: Tema Frank [ stations ], Sat, 31 Oct 2015 14:56:37 UTC